Many organisations want to build a customer-friendly culture. But how do we do it?

In TMI’s recent “Customer @ Heart” workshop at Hotel Istana, participants learnt how putting their customers at the heart at everything they do will help their employees think and act more “customer-centric”.

The workshop demonstrated simple yet practical and powerful concepts that work at every level, from changing attitudes and mindsets to handling customer complaints effectively.

For more on how TMI’s Signature Customer Experience workshops can help you build a more customer-friendly culture, please contact Agnes +603 6203 4410 or email her at

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