Our Expertise
Sales Excellence
Customer Experience
Leadership & Management Development
Personal Development
Change & Innovation
Safety Culture
Case Studies
News & Articles
Contact Us
Our Expertise
Sales Excellence
Customer Experience
Leadership & Management Development
Personal Development
Change & Innovation
Safety Culture
Case Studies
News & Articles
Contact Us
Banking Case Study
Home
/
Case Studies
/ Banking Case Study
SCENARIO
The client, an international bank, wanted to become Malaysia’s most preferred bank through the customer experience.
Tack TMI introduced the concept of an “On-Brand” culture that build the brand, employee engagement, and revenue.
RESOLUTION
– Net profit rose by 7%
– Customer wait times fell by 59%
– The error rate went down 93%
– 7,000 Improvement ideas were implemented within 1 year
WE BELIEVE IN THE INDIVIDUAL
Interested to adopt similar strategy to your organisation?
Talk To Us
AWARDS
7 February 2022
Tack TMI named on Training Industry’s 2022 Top Sales Training and Enablement Companies Watch List
Read more >
7 March 2022
Tack TMI named on Training Industry’s 2022 Top Leadership Training Companies Watch List
Read more >
19 July 2022
Tack TMI awarded the EcoVadis gold medal for sustainability
Read more >
Back to the top
WhatsApp us