SCENARIO

The client came to Tack TMI with the aim of creating a “service makeover”.

 

We asked the client whether the aim was to have a service makeover, or whether it was to build the company brand.

 

This created a change in thinking for the company. The impact was significant.

RESOLUTION

The Net Promoter Score had a significant increase. The service culture was dramatically improved. And, sales results followed.

 

The client reported an 8% improvement in the Net Promoter Score in the  first year.

WE BELIEVE IN THE INDIVIDUAL

Find out how your organisation can adopt similar strategy


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