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Sales Excellence
Customer Experience
Leadership & Management Development
Personal Development
Change & Innovation
Safety Culture
Case Studies
News & Articles
Contact Us
Telco Case Study
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SCENARIO
The client came to Tack TMI with the aim of creating a “service makeover”.
We asked the client whether the aim was to have a service makeover, or whether it was to build the company brand.
This created a change in thinking for the company. The impact was significant.
RESOLUTION
The Net Promoter Score had a significant increase. The service culture was dramatically improved. And, sales results followed.
The client reported an
8% improvement in the Net Promoter Score
in the first year.
WE BELIEVE IN THE INDIVIDUAL
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AWARDS
7 February 2022
Tack TMI named on Training Industry’s 2022 Top Sales Training and Enablement Companies Watch List
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7 March 2022
Tack TMI named on Training Industry’s 2022 Top Leadership Training Companies Watch List
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19 July 2022
Tack TMI awarded the EcoVadis gold medal for sustainability
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