Less errors, happier customers, higher profits

Tune in to this BFM interview with Conor O’Connell, MD of TMI Ireland.
Conor has helped companies around the world save millions, reduce error rates, improve work quality, increase productive use of time and create happier customers.
The TMI Personal Quality concept is about the human side of quality. It is about putting accountability for quality into the hearts of employees.

 

Part 1: What is Personal Quality?

 

Part 2: Why is Personal Quality important?

 

Part 3: How important is Personal Quality in Customer Service?

 

Part 4: What are the key principals in Personal Quality?

 

Part 5: How Personal Quality has made an impact on companies?

 

Part 6: Continue … How Personal Quality has made an impact on companies?

 

Part 7: How can we reduce error rates?

 

Find out how raising your standards will increase Service Quality and Customer Experience.

 

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