Customer Experience Solutions

We help organisations to deliver world-class service experiences that go beyond their customers’ expectations. TMI’s unique solutions have made our clients award winners in both local and global competitions.

TMI offers an extensive range of both standard and tailor made customer service and customer experience learning interventions. These can be stand-alone in-house company training workshops or they can be part of a greater service enhancement initiative.

Below is a snapshot of our Customer Experience solutions. For more information on the rest of our courses, please email malaysia@tacktmiglobal.com or call 03-6203 4410.

Some of our popular Customer Experience solutions
A COMPLAINT IS A GIFT
Become a complaint-friendly organisation
Details
CUSTOMER AT HEART
Customer service and service recovery rolled into one
Details
LEADING THE CUSTOMER EXPERIENCE
Turn managers into service leaders
Details
LIVING THE CUSTOMER EXPERIENCE
Create a "wow!" customer experience
Details
PUTTING PEOPLE FIRST
World-famous customer service training programme
Details
SHAPING THE CUSTOMER EXPERIENCE
Build an outstanding Customer-Centric organisation
Details

TAILORED SOLUTIONS

YOUR COMPANY. OUR WORK.