Customer Experience Solutions

We help organisations to deliver world-class service experiences that go beyond their customers’ expectations. TMI’s unique solutions have made our clients award winners in both local and global competitions.

TMI offer an extensive range of both standard and tailor made customer service and customer experience learning interventions.

You'll find a snapshot of our programmes and processes below
A COMPLAINT IS A GIFT
Become a complaint-friendly organisation
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CUSTOMER AT HEART
Customer service and service recovery rolled into one
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LEADING THE CUSTOMER EXPERIENCE
Turn managers into service leaders
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LIVING THE CUSTOMER EXPERIENCE
Create a "wow!" customer experience
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PUTTING PEOPLE FIRST
World-famous customer service training programme
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SHAPING THE CUSTOMER EXPERIENCE
Build an outstanding Customer-Centric organisation
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TAILORED SOLUTIONS

YOUR COMPANY. OUR WORK.