What we do
At TACK TMI Malaysia, we design and deliver training and learning experiences through face-to-face or blended learning, that will bring you results.
We do this by:
- Listening to understand your needs
- Advising you on developing learning and development solutions that meet those needs
- Designing and delivering pre-, during and post-learning and development solutions that are practical and will stick.
Since 2006, we’ve had the privilege of calling some of Malaysia’s top companies our clients. And to our delight, they continue to come back to us!
We deliver training workshops in the areas mentioned below, which are conducted as public programmes or in-house company training.
TACK: Driving sales results and business performance by maximising individual and team effectiveness.
TACK believes that true success lies in the power of the individual to learn and grow.
We deliver an outstanding learning experience that can be immediately applied for results in the workplace in the areas of:
- SALES ENABLEMENT
- LEADERSHIP & MANAGEMENT
- PERSONAL DEVELOPMENT
Our practical training solutions teach skills, unlock knowledge and increase confidence.
TMI: Unique learning journeys that change mindsets and create sustainable business value.
TMI believes that it is the emotional development of individuals that is the secret to transformation. We work to inspire, encourage and engage people at an emotional level.
Our inspirational learning journeys change attitudes, shape cultures and enact changes that enable organisations to achieve excellence in:
- CUSTOMER EXPERIENCE
- CULTURE CHANGE
- LEADERSHIP DEVELOPMENT
- PERFORMANCE IMPROVEMENT
- BUSINESS SIMULATIONS & TEAM BUILDING
WHAT OUR CLIENTS HAVE SAID ABOUT US
Sales Enablement: sales workshops for 72 sales executives and managers, plus sales coaching for managers
I would like to sincerely thank you for going the extra mile in making sure that we meet our objective - shifting the team's behaviors, on top of just delivering a programme to us.
Branded Customer Experience
TMI's approach is quite different. We had requested for a practical yet simple approach to enhance our customer service for a sustainable competitive advantage. Through a combination of consultation, learning and development sessions and follow-up processes, TMI navigated the journey and helped us shaped the "Sun-U service and academic promise."
Leadership: workshops for top 100 managers
George and his team continued to impress us with their focus on understanding who we are as a company and really tailor-making their approach on our values, rather than an activity with no takeaway for the team. The results speak for themselves with all our key metrics showing significant improvements.
Internal Re-branding: development and engagement workshops for more than 3,500 employees
TMI has shown a high level of customer care and was incredibly passionate about making difference in our culture. They listen to our needs and responds. We appreciate the creativity that TMI brings to our organisation, with fresh and effective processes.
Customer Experience: service workshops for over 2,500 employees
We at Maxis were truly impressed by the knowledge and capabilities at TMI – the leadership, the commitment and the ability to appreciate service, experience, culture and transformation shown was the clincher for Maxis in partnering TMI. The result: achieving the impossible 8 points climb in our Touch Point Net Promoter Score (TP-NPS) at our channels in short period of 12 months, changing the way we serve our customers and introducing a new service culture.
Customer Experience: Train-the-Facilitator
The Danna Langkawi is a sucessful 5-star hotel [owned by the Tradewinds Corporation] and is rated as one of the top luxury hotels in Langkawi. In 2018, we decided to take a re-look at our customer service delivery to enhance our customer experience. TMI built the confidence and excitement among the departmental trainers, and was creative and focused in designing [the workshops] to our specific needs.
We Are Truly Global
TACK & TMI is an international network of more than 800 Consultants, Trainers, Facilitators and Instructional Designers, each bringing their unique expertise in TACK or TMI specialist focus areas.
We have a presence in 55 countries and are able to deliver learning and development programmes in more than 35 different languages.