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Your Global Partner for
Meaningful Learning Experiences

Through our learning and development solutions,
we help people and organisations thrive.

We believe in the individual

With over 110 years of experience and expertise, we are the global learning and development experts; putting individual learners at the centre of everything we do. We have offices across the globe, delivering in more than 55 countries, in 37 languages, with one goal – help develop people and organisations to learn and thrive.

 

customer experience sales leadership

What we do

At Tack TMI Malaysia, we design and deliver training and learning experiences through face-to-face or blended learning, that will bring you results.

We do this by:

  • Listening to understand your needs
  • Advising you on developing learning and development solutions that meet those needs
  • Designing and delivering pre-, during and post-learning and development solutions that are practical and will stick.

Since 2006, we’ve had the privilege of calling some of Malaysia’s top companies our clients. And to our delight, they continue to come back to us!

We deliver training workshops in the areas mentioned below, which are conducted as public programmes or in-house company training.

 

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by phone +603-7615 2521
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What our clients are saying

Sales Enablement: sales workshops for 72 sales executives and managers, plus sales coaching for managers

I would like to sincerely thank you for going the extra mile in making sure that we meet our objective - shifting the team's behaviors, on top of just delivering a programme to us.

Wong Joe Yee,
HR Executive
Sunway Integrated Properties
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Branded Customer Experience

TMI's approach is quite different. We had requested for a practical yet simple approach to enhance our customer service for a sustainable competitive advantage. Through a combination of consultation, learning and development sessions and follow-up processes, TMI navigated the journey and helped us shaped the "Sun-U service and academic promise."

Elizabeth Lee,
Executive Director
Sunway Education Group
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Leadership: workshops for top 100 managers

George and his team continued to impress us with their focus on understanding who we are as a company and really tailor-making their approach on our values, rather than an activity with no takeaway for the team. The results speak for themselves with all our key metrics showing significant improvements.

Ian Barrow,
General Manager
Double Tree by Hilton Kuala Lumpur
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Internal Re-branding: development and engagement workshops for more than 3,500 employees

TMI has shown a high level of customer care and was incredibly passionate about making difference in our culture. They listen to our needs and responds. We appreciate the creativity that TMI brings to our organisation, with fresh and effective processes.

Henry Tan,
Chief Operating Officer
Astro
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Customer Experience: service workshops for over 2,500 employees

We at Maxis were truly impressed by the knowledge and capabilities at TMI – the leadership, the commitment and the ability to appreciate service, experience, culture and transformation shown was the clincher for Maxis in partnering TMI. The result: achieving the impossible 8 points climb in our Touch Point Net Promoter Score (TP-NPS) at our channels in short period of 12 months, changing the way we serve our customers and introducing a new service culture.

Vigneswaran Sivalingam,
Head of Channel Support, Program Lead for Service Makeover
Maxis
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Customer Experience: Train-the-Facilitator

The Danna Langkawi is a sucessful 5-star hotel [owned by the Tradewinds Corporation] and is rated as one of the top luxury hotels in Langkawi. In 2018, we decided to take a re-look at our customer service delivery to enhance our customer experience. TMI built the confidence and excitement among the departmental trainers, and was creative and focused in designing [the workshops] to our specific needs.

Vasudevan Suppiah
Senior VIce President, Human Resources
Tradewinds Corporation
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We Are Truly Global

Tack TMI is an international network of more than 800 Consultants, Trainers, Facilitators and Instructional Designers, each bringing their unique expertise in Tack TMI specialist focus areas.

 

We have a presence in 55 countries and are able to deliver learning and development programmes in more than 37 different languages.

 

Address:
Tack TMI Malaysia
TMI Consultancy Sdn. Bhd.
Oval Damansara
21-1, Menara Permata Damansara
Jalan Damansara
60000 Kuala Lumpur
Malaysia
Tel: +603-7615 2521
Mail: malaysia@tacktmiglobal.com

TAILORED
SOLUTIONS

 

YOUR COMPANY. OUR SERVICE.

 

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