EMPOWER YOUR CUSTOMERS TO PROMOTE YOUR BRAND!
The Right Attitude and Behaviours That Create A “Wow!” Customer Experience
It’s not enough to design a great Customer Experience – we need to train our employees on how to deliver it! This two-day training programme focuses on both the mindset and behaviours of employees, equipping them to deliver the customer experience that your organisation has promised to your customers. This course is typically offered as a customised workshop as a part of a wider service improvement solution.
- Gain knowledge about the requirements for building and sustaining a customer-centric culture
- Have clarity on what mindset to have and behaviours to do that are aligned to the organisation’s Service Principles
- Learn tools and processes to engage and deliver the customer experience at all touchpoints
- Understand who your customers and what their needs will be to better serve them