Banking Case Study
SCENARIO
The client, an international bank, wanted to become Malaysia’s most preferred bank through the customer experience.
Tack TMI introduced the concept of an “On-Brand” culture that build the brand, employee engagement, and revenue.
RESOLUTION
– Net profit rose by 7%
– Customer wait times fell by 59%
– The error rate went down 93%
– 7,000 Improvement ideas were implemented within 1 year
WE BELIEVE IN THE INDIVIDUAL
Interested to adopt similar strategy to your organisation?
