SHIFT in Times of FEAR and UNCERTAINTY with Byron Fernandez



 

The first interview was with Byron Fernandez, Group CIO of TDCX.

 

We as leaders and as organisations have never faced anything like the Covid crisis.

 

We are learning as we go.

 

In this series of interviews, senior leaders share their experiences of leading in these times of uncertainty.

 

We hope that you will gain valuable tips and ideas to help you navigate your organisations and teams in challenging times.

 

NOTE: These interviews were done within the period of Malaysia’s Movement Control Order from 18 March 2020 until 31 March 2020 via a virtual conference platform. As such, the quality of the audio recording may not be of the highest quality.

 

Question #1: What impact has COVID had on your company?

 

Question #2:  What sort of adjustments have you made to your leadership style during this time?

 

Question #3: Have there been any new skills that you had to learn?

 

Question #4:  What learning can you share to pass on to other people?

 

Question #5: How do you make sure that everyone stays informed?

 

Question #6: How do you come to trust your team members?

 

Question #7: From your experience during these times, what are the most important things leaders need to focus on to keep managing fear/morale/motivation?

 

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