The fourth interview was with Paul Hutton, Vice President of Operations, SEA Hilton.

We as leaders and as organisations have never faced anything like the Covid crisis.


We are learning as we go.


In this series of interviews, senior leaders share their experiences of leading in these times of uncertainty.


We hope that you will gain valuable tips and ideas to help you navigate your organisations and teams in challenging times.


NOTE: These interviews were done within the period of Malaysia’s Movement Control Order from 18 March 2020 until 31 March 2020 via a virtual conference platform. As such, the quality of the audio recording may not be of the highest quality.


Question #1: What impact has COVID had on your company?


Question #2:  What sort of adjustments have you made to your leadership style during this time?


Question #3: Have there been any new skills you have to learn?


Question #4: How do you take breaks during this time?


Question #5: From your experience during these times, what are the most important things leaders need to focus on to keep manage fear/morale/motivation?


Question #6: How do you ensure consistency in your messages across all your hotels and all your people?


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